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Hard drive recovery/repair


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#1 Pandatwins

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Posted 18 January 2009 - 08:33 PM

One of our cats has knocked over our external hard drive which now doesn't work. We have all out photos saved on here and over 14,000 albums!

Can anyone recommend a repair shop that will either be able to repair or at least recover the data?

crossfingers.gif Thanks crossfingers.gif

#2 Louise HOC

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Posted 18 January 2009 - 08:36 PM

Oh Pandatwins I'm sorry I can't actually answer your question but thought I'd share the fact that my jaw just hit the ground when I read 14,000 albums!!! I thought I was doing well with my 5 LOL!! biggrin.gif

Good luck

xx

#3 Lammas

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Posted 18 January 2009 - 08:42 PM

We used PLUG INS and would NOT recommend them..........managed to save most of our stuff from the hard drive (all our photos which was most important to us) and he sent it back saying all was fixed and cleaned but it was not, lasted half an hour once back at home and stopped working. Took it back and same thing happened again, so in the end insisted he came back to our apartment to see what the problem was. He opened the back and we could see no way had it been cleaned or even looked at properly and he admitted it was broken and he had been unable to do anything with it. We complained to the manager and got the money back that we had paid for the repair, after a LONG FIGHT.

Cannot recommend anyone to actually fix it, we ended up buying a whole new computer.

Edited by Lammas, 18 January 2009 - 08:44 PM.


#4 hoovie

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Posted 18 January 2009 - 08:57 PM

geez lammas thanks for the headsup that is terrible. we always used sahara behind the el dorado cinema on electra. garish is the owner. ask to use farouq as he is by far the best technician there, he is quite busy though( he was at one point anyway) as he does work for a big company in AD so he may ask to come in the evening. if you use him tell them the campbells referred you. DH has been using them forever.

#5 Lammas

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Posted 18 January 2009 - 09:41 PM

Hey hoovie, thanks for that info. Will keep that on file should we ever need to have repairs done. 023.gif

#6 Pandatwins

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Posted 18 January 2009 - 09:42 PM

Thanks Hoovie, will give them a go.

#7 hoovie

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Posted 18 January 2009 - 09:43 PM

i would give you the number but i dont have my AD simcard in, i think i posted it way back in the thread history.

#8 hoovie

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Posted 18 January 2009 - 09:46 PM

http://www.abudhabiw...ahara computers

this link from the history has the numbers for sahara and numbers for a couple other recommended places. good luck ladies!

#9 Andy

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Posted 18 January 2009 - 09:53 PM

Data Recovery from a damaged hard drive is a pretty specialised. Many cowboys will attempt the repair but you may lose the data whilst they are doing so. If the data (pictures) are really important to you I would recommend a specialist Data Recovery outfit. There is one that advertises in the little side advertisements on FaceBook but typically it isn't showing at the moment.

There is one which operates out of Dubai (the only one I know off) Data Recovery Direct and they will give you an online quotation. Beware though - data recovery isn't cheap!

Good luck.

#10 fruitbat

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Posted 19 January 2009 - 09:19 AM

Is the cat still breathing...

It seems that even the idea of having external drives isnt safe for pictures. Perhaps we should all learn from this and print out those special pics.

I hope you sort it out soon



#11 Pandatwins

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Posted 19 January 2009 - 11:38 AM

FB - yeah she's still alive!

Andy - thanks - another of our friends recommended the same company. I think DH is calling them today as we'd rather pay money to have everything recovered than chance one of the local shops.

#12 wikiki

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Posted 19 January 2009 - 01:28 PM

If it is an external drive and was knocked over, there might be chance that it was only the connection/switch etc not the hard drive itself that went dead. Hope that is the case.

#13 Pandatwins

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Posted 19 January 2009 - 04:54 PM

QUOTE (wikiki @ Jan 19 2009, 01:28 PM)
If it is an external drive and was knocked over, there might be chance that it was only the connection/switch etc not the hard drive itself that went dead. Hope that is the case.

Yes it is an external drive and that is what we are thinking as its powering up but just clicking.

Data Recovery Direct just quoted 7000dhs!! The photos are extremely important ones but not willing to pay that much!

#14 fruitbat

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Posted 19 January 2009 - 09:11 PM

Why dont you research how much it will be in the uk, it may well work out cheaper to wait until you go back and get them to do it there. There are many data recovery companies in UK.

#15 hallie132

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Posted 20 January 2009 - 05:04 AM

Send it out of the country and don't trust anyone here! I'm researching hard drive recovery myself, and it's a fine, fine art. I've found some very good places in the USA who offer free consultations and no charge if they're not succesful, do a yahoo or google search for hard drive recovery, and call the various results to discuss your issue. With recovery, you can go in once with a good shot- after that, it's like trying to repair botched surgery. Break a leg!

#16 Pandatwins

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Posted 20 January 2009 - 07:34 AM

QUOTE (fruitbat @ Jan 19 2009, 09:11 PM)
Why dont you research how much it will be in the uk, it may well work out cheaper to wait until you go back and get them to do it there. There are many data recovery companies in UK.

Because we don't know when or if we are going back this year and we need the data soon.

#17 fruitbat

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Posted 20 January 2009 - 09:28 AM

QUOTE (Pandatwins @ Jan 20 2009, 06:34 AM)
Because we don't know when or if we are going back this year and we need the data soon.

Ah but surely its a thin line between needing the data soon and never getting it back again.

I think Hallie has a very valid point, and if they have the services in US for such things then they will have them in the UK too.



#18 albee

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Posted 20 January 2009 - 09:44 AM

A year ago my camera card got corrupted and I thought I had lost all my holiday photo. I was in Plug Ins, where the guy behind the counter wanted to just reformat everything. Luckily for me, the Lexar rep was in, having overheard my conversation with the 'sales person' he offered to try recover my photos (he had his laptop with him which had a recovery software on), and he did for free! I was so happy. Since then I only buy Lexar. Give Lexar a call, I think they are in Dubai, you never know. ....

#19 KrisS

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Posted 20 January 2009 - 11:33 AM

Hi, I have a new computer so do not have the link at my fingertips but I bought a programme online for data recovery and it WORKED!!!

We were in Germany for a family funeral and had videotaped the service for people who could not attend and after the service a "helpful" family member who could not read english tried to replay it, and reformatted the hard drive instead.

So we never tried anything over there, we came back to Australia and took it to three places that claim to specialise in data recovery, all three said no it cant be done.

So I googled, found a programme on the net, laid out 50 us dollars and in exactly 7 minutes I had all our footage back! It was worth every cent. Give me 24 hours and I shall get the information for you off my old computer.

#20 ellen

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Posted 20 January 2009 - 11:57 AM

I'm so sorry to hear this Pandatwins!

I happen to know firsthand that Nero 9 has a fantastic feature called RescueAgent that will recover deleted/formatted data as well as data from damaged medium. You can download the product (or a 15-day trial version) on www.nero.com.

Then use Nero BackItUp 4 (the serial number will be included with your Nero 9 download) to save data for easy recovery next time (fingers crossed there isn't a next time, but better safe than sorry)!

Good luck!




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